Responsible gambling controls and support at Cashy

Gambling is an entertainment expense with a boundary, not a way to recover money. Cashy gives players account tools for deposits, losses, session time and breaks. We encourage setting a limit before play begins, while the intended budget and duration are still clear.
Australian players also have independent support through Gambling Help Online. Account controls can stop or narrow immediate access; counselling can address the wider financial, emotional and relationship effects of gambling.

Controls available inside the account

Our tools address different pressures:

• Deposit limits apply daily, weekly or monthly caps to money entering the account.
• Loss limits end the session when losses reach the chosen amount over a defined period.
• Session timers stop play when the selected duration is reached.
• Reality checks display time played and money spent at chosen intervals.
• Cooling-off blocks deposits and promotions immediately while leaving withdrawals possible.
• Self-exclusion disables the account for a definite or indefinite period.

A reduction takes effect immediately. An increase needs email confirmation and waits until the current limit expires, making restraint easier to apply than to reverse. Setting a tool takes under two minutes.
Self-exclusion creates the strongest account boundary. Remaining withdrawals proceed manually after KYC. Cooling-off can be lifted after 24 hours, while permanent closure cannot be reopened. An eight-question self-assessment offers another way to review patterns around time, spending and control.

Practical steps for safer play

Warning signs that call for action

Spending crosses essential priorities

Deposits competing with household costs, savings or debt are a clear warning. Chasing losses, borrowing to play or increasing stakes to recover money turns entertainment into financial pressure. A deposit or loss limit and an immediate break create the first boundary.

Time and attention narrow around gambling

Losing track of time, hiding sessions or thinking about the next deposit during work or family time suggests that play occupies too much space. Session timers and reality checks create interruptions; cooling-off removes the immediate deposit route.

Account controls feel like obstacles

Trying to undo a limit as soon as it is reached, seeking a duplicate account or treating self-exclusion as something to bypass signals loss of control. Cashy permits one account per player, household, IP address and PC. Keep the restriction in place and contact independent help.

Mood depends on recovering losses

Irritability, anxiety or urgency after a loss can distort the next decision. Increasing a stake does not restore control or change the uncertainty of the next game. End the session, step away from the account and speak with a trusted person or counsellor.

Getting independent help in Australia

Gambling Help Online is available on 1800 858 858, free and confidential, 24 hours a day and seven days a week. Free 24/7 chat and email counselling are also offered. The service is funded by Australian State, Territory and Federal governments and supports people who gamble as well as family and friends affected by gambling.
Our tools create an immediate boundary while counselling addresses the broader pattern. Cooling-off leaves withdrawals possible. Self-exclusion disables the account, with any remaining withdrawal handled manually after verification.