Cashy privacy policy for player information

Privacy at Cashy connects to account operation, payments, verification, support and safer-play controls. We use information for defined purposes. This policy explains the categories, reasons and route for a privacy choice.

How we use player information

Our main purposes are account-based:

• Creating and maintaining a single player account.
• Verifying email, identity, payment ownership and address.
• Processing deposits, withdrawals and refund requests.
• Applying bonus, VIP and safer-play settings.
• Responding to support questions and account closures.
• Protecting account integrity and enforcing account rules.

Payment evidence supports payment checks; identity and address evidence support KYC. Sensitive credentials do not belong in ordinary messages.

Information connected to an account

The service may involve these categories:

• Registration details, including the email used for verification and recovery.
• Government-issued photo identification for identity checks.
• Proof of payment and transaction records.
• Proof of address no older than 90 days.
• Account activity, bonus status and VIP progress.
• Safer-play settings such as limits, cooling-off and self-exclusion.

KYC is completed once per account before withdrawal. Cashy may request age proof or a verification call.

Changes to this policy

When our privacy approach changes, we make the current wording available with its update date. Changes are handled through three principles:

• The revised policy replaces the earlier version for future use.
• Material explanations are written in direct language.
• The visible update line lets readers identify the current version.
• Account actions continue to follow the terms applicable to their context.

Choices and privacy requests

A player can raise a privacy matter through Cashy support. The available choices include:

• Asking what account information is relevant to a specific process.
• Requesting correction of inaccurate account details.
• Closing the account through support.
• Setting safer-play limits or requesting a break.
• Asking how verification evidence relates to a pending withdrawal.

Live chat is available 24/7 and email provides a written route. A request may require verification before account information is disclosed.

When information may be shared

Keeping account information protected

Access controlled by each player

The registered email carries the four-digit sign-up code and password-reset links. Players should keep that inbox under their control and never share a password, verification code, wallet recovery phrase or private key with another person.

Changes protected by account verification

KYC, payment proof and any requested phone check help connect sensitive account actions to the account holder. Cashy permits only one account per player, household, IP address and PC, which keeps recovery and transaction history attached to one record.

Safer communication through official support

Identity evidence belongs only in an official route requested for verification. Public social channels are not appropriate for transaction records, credentials or document images. Support can explain the required category before a player sends further information.

Cookies and usage information

Cookies support account sessions and service operation. Our approach includes:

• Essential storage needed for core functions.
• Preference storage for choices made during use.
• Analytics that help us understand service performance.
• Third-party components used to deliver supporting functions.

Browser controls allow cookies to be reviewed, blocked or removed. The cookie policy explains these choices in more detail.
Last updated: 10 November 2026